Homeshop18 — Manufacturing defect in spice mobile mi-501

Address:

Bangalore, Karnataka

Hi,
I had ordered spice mobile MI-501 on 28/01/2015 and received the same on4/04/2015 by cash on delivery against order no:[protected].After one week problem started as it gets very hot within 10 minutes, it gets switched off/blanked suddenly and starts only reinstalling the battery again and it happens frequently.We contacted customer care they said us to approach service centre. I took leave on that day as ours is general shift and service centre is open from 10:00 AM to 6:00 PM.The service centre people said there is software problem and they reinstalled again and said it will be fine. But after 4 hrs the same problem started again.What is the solution for this problem? Again we called customer care they are telling the same contact service centre.How may times should we go to service centre ? Why Homeshop is selling defective products ? Need a solution for this problem. I think all Mi-501 model is defective as I have seen previous comments also..