Homeshop18 — Money Refund Fraud

Address:

Chennai, Tamil Nadu

On Aug 19 i made a purchase for Rs.390 and the payment was successful and when the Homeshop18 screen came it said the "The Order Got Declined", and the money was debited. I received a mail stating the order got declined and to place a new order. The Second order placed was successful. Even after two days the amount for the declined order was not refunded to me. when i received the shipment it was delivered as two shipments( Declined and successful order). I returned one back to the courier guy saying i paid for only one product and opened the other product and the product was something else, not the one i ordered. I called the customer service and explained all the story and she said me to send back the product through a courier and they will pay me the product+courier charges, and also the money for the declined product. It has been 3 weeks and today (8-Sep-14) they have credited only the returned products money without courier charges, but didn't receive the money for the declined order. Every time i call the customer care they give very lethargic answer and tell me to wait for 48-72 hours. The Customer service Executive promised me to return the courier charges (Rs.85) along with the product and now they are saying that they can only give 10% of the Products value. How come they can say that, the mistake was yours, shipping the wrong product and how come i pay the courier charges for it. Now homeshop18 owes me Rs.390 for the declined product and courier charges Rs.85 (Total= 390+85). This is very disappointing on you guys. Kindly refund my remaining money ASAP. My Ph.No: [protected]... :(:(:(