[Resolved]  Homeshop18 — My ordered jewellery not received after payment done

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.homeshop18.com

Order no-[protected]
I received wrong package, which i couriered back on same day. I had to send courier details through email, phone call and whatsapp no.
Homeshop18 received my package on very next day, though they kept saying 'returned package not received'. After i gave proof of delivery from courier service, they accepted that it is received. Then anytime you ask they say 'in process-wait for 4/5 days'. Their customer-care is of no help, keep saying - we apologize, wait for 4/5 days. They closed my online complain stating they already have a duplicate complain, which i don't see anywhere.
Very frustrating to communicate with their customer care. They keep saying wrong package was delivered at mumbai, which was my old address and i had changed long back in their system and i had received wrong package on my new gujarat address only.
Now i am not sure, whether i will ever receive my correct order items, whether i will receive refund of my courier charges.. And if they dispatch what address they will send.
I am facing a mental torture.
I highly regret ordering from homeshop18.