Homeshop18 — No refund policy in Homeshop18.

Address:Pune, Maharashtra

They have mentioned return policy on their website but no one is willing to follow that in company. I had ordered for a non-stick set of 9 items (Crystal) on COD, after checking an adv on TV. I thought it was on-stick induction base set. To verify it, I called the customer care just after 1-2 days of order and asked if this item is induction based or not. If not, I told him to cancel my order. CC executive check the details and said that "it is not mentioned any where whether this item is induction base or not. So better wait for delivery and once you get this product you can check. You can return this item then also". Now I am fighting to return this product. CC executives are now not ready to refund my amount. I am being offered to exchange this item from any other item available on website. They are not ready to refund the amount I paid for it. So beware to purchase any item from HS18, they have policies to show on website but nobody is following those policies. I have purchased many products from Flipkart, Mantra and Snapdeal. Never faced any issue in return or refund. Regret why I have purchased item from HomeShop18. Order details: Order No:[protected] Invoice Date: 24th Jan 14 Order Amt: 2159
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HomeShop18 customer support has been notified about the posted complaint.
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Hi Abhinav,

Apologies! Your complaint has been forwarded to the concerned team and will get back with an update at the earliest.

Regards,
HomeShop18

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