Homeshop18 — non refund of product cancellation amount

Address:

20_49_s6_923,koralagunta,tpt,, 517501

I had buy 2 products from this site on July 20th & 21st, after one week I was cancelled my both order due to delay delivery from seller ..., from on words so many ...number of mails sent to home shop customer care, , but they did not responded to my mails and customer care number of incoming calls barred... And not refunded my amount to till date...pls help