Homeshop18 — Not doing refund after all formalities

Address:

Bangalore, Karnataka

I used to think that Homeshop18.com is a very genuine and authentic website and therefore I purchased many items from them without any issue. But in one of my recent orders, they proved to be big cheaters. To give the brief summary, Order number:[protected] Order date: 28 June 2014 Order total: 1490/- Found the product is grey market product so returned it on 14 July 2014 through a local courier (they mentioned that they are going to reimburse a max amount of 160/- as courier charges and I can use any local courier for the same.) Courier Name: Flying Man Air Courier, serial number 18445 (this is the only reference number through which we can track on phone). I got calls from homeshop18 three times, one on 17 July 2014, one after that and one on 4 August 2014 confirming that product has been received and the refund is also initiated and the money should come to my account within 7-9 working days. This happened only when I called their customer care atleast 15 times to enquire about my refund. On 5th August 2014, I got a call from them saying that they have "not" received the product and need POD (Proof Of Delivery), after which only they will be able to proceed with refund. Being the local courier, courier company denied of the POD confirming that there is no such system set with them as of now. Also, homeshop18 even after several requests from me, denied to communicate every call details through email. They are big time cheaters and don't follow up for there refund requests unless customer calls them several times and then at the end, by such tactics, they eat the money. I am gonna go in all consumer forums to update other users to be cautious of this website and better go with trusted ones like flipkart.