Homeshop18 — Not replacing the wrong book delivered

Address:

Ghaziabad, Uttar Pradesh

I ordered a book objective general english, SP bakshi (order no[protected] from Homeshop18, but instead of that i am delivered a book hindu nishane par by subramaniam swamy. I send a complaint on [protected]@homeshop18.com but no response came. I called their customer care and they gave this pathetic answer that they cannot do anything as the book department is different. I asked them how can i contact them, they said you can only email your complaint on [protected]@homeshop18.com or submit a ticket. I said i have done both long back, what am i supposed when they donot even bother to reply to their customer's complaint. It is my request to Home shop 18 to please look into my complaint ASAP, and send me either the correct book or a refund of the amount paid. Thanks Abhishek