Homeshop18 — not taking the item back and giving refund

rajnagpal

from Delhi, Delhi

Address:

New Delhi, Delhi

ORDER NO.[protected] DT 03.04.15 I ordered a milk pan which was told to be of 2 litre capacity on TV. I enquired the same from the helpline of Home Shop and was told if I was not satisfied with the product I will get my money back. I received the milk pan, but noticed that the capacity of the pan is not 2 litres. I contacted the consumer care of Home shop and lodged my complaint and requested to collect the item and refund my money (Rs. 999). They refused to collect the product and asked me to send the product to Mumbai. They will check the quality of the product and if found OK would refund my money. While purchasing I was never told that they would not provide the return pick-up facility. Now I am being harassed. Pls look into the matter and get me refund of Rs. 999 otherwise I will be forced to move to consumer court. Contact details : R.K. Nagpal Phone No. [protected] (M) (Res.) [protected] e-mail : [protected]@yahoo.co.in

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

Apologies for the inconvenience caused to you.We have escalated your issue to the concerned team, kindly wait .We will get back to you shortly.

Regards,
HomeShop18!

rajnagpal

from Delhi, Delhi

How long it will take to resolve a very small issue?

R K nagpal
[protected]

coolbhardwaj

I want to inform you that i have purchased a Windows 3G Quadcore Phone - Q1000 Win-Green vide Order no.[protected], order dated 1st April 2015 and date of delivery is 03.04.2015.

Further, i want to inform you that in the above said handset i am facing several problems like battery / handset heating, heats up on charging, while playing games the game
window close suddenly and it comes to the main window, touch response is
very poor or not responsive, several applications hang several times,
light defective at back button, screen display defective at search
button, battery backup very low.

In this regard i have complaint Home Shop 18 many times over phone from
09.04.2015 and I have personally visited the Home Shop 18 office at
Sector- 16A, Noida, U.P. on Saturday dated 25.04.2015.

Now, i don't want to repair the handset, i want my money back as i have NO TRUST on this brand cellphone.

Now I am being harassed. Please look into the matter and get me refund of Rs.7, 349/- otherwise I will be forced to move to consumer court / Police Station/ Civil- District Courts.

Contact details : Sanjeev Bhardwaj e-mail: [protected]@gmail.com, Mobile: [protected].

rajnagpal

from Delhi, Delhi

ORDER NO.[protected] DT 03.04.15
Finally the product has been picked up today from my residence vide recipient's reference No.[protected]Treasure Retail Pvt Ltd.) (Shipper's account no. 50613779.
Now I request you to please release my refund of Rs. 999/- as early as possible.

regards

Rajnagpal
[protected]

rajnagpal

from Delhi, Delhi

ORDER NO.[protected] DT 03.04.15
PRODUCT REVERSE PICKED UP ON 29.04.2015 VIDE NO. [protected], BUT NO RESPONSE THEREAFTER.
CONTACT THE CUSTOMER CARE SEVERAL TIMES.
I AM NOT LEFT WITH NO OPTION OTHER THAN TO MOVE TO CONSUMER COURT.
POOREST OF THE SERVICES.

R K NAGPAL
[protected]