[Resolved]  Homeshop18 — Order #[protected]kg rice

Address:

New Delhi, Delhi

To Customer Service Complaints dept,
I ordered Basmati rice as per your TV advertisement, and was very impressed to know the quality of rice that you were providing. your Tv add said : 1) very good quality rice. 2) one size rice). 3) high quality rice. 4) Good for Byrani making. 5) some expert was also on the Add to vouch for that. 6) you showed the factory where the rice was selected, packed, processed, etc as to how all the rice grains were of same size. And not to mention its EXPORT uality rice. 7) 30 DAYS RETURN POLICY

Well, I NEVER RECEIVED WHAT I ORDERED FOR. when i received the rice; 1) its really poor quality rice, 2) it has all broken gains, 3) which makes it 1 unfit for Export Quality, 4) unfit for making Byrani, 5) only gud for day to day ( so why should i pay so high for daily rice) where doctors say eating Basmati daily is not gud as its too heavey ). 6) not as per your TV ADVERTISEMENT. 7 ) your customer service said it can be returned, but when i called they are asking me to send it back on my own. HOW TO YOU EXPECT ME TO SEND IT BACK ON MY OWN 14 KG RICE... ????

I just wan to return the 2 packets, one opened box and one unopened ... i dont want to pay for shipping it back as it will cost me a bomb, for something i i am not responsible and above all I WANT MY MONEY BACK AND DONT WANT TO SPENT FOR SHIPPING. ALSO WANT MY RICE MONEY OF Rs 1300 which I paid Gati.

Your toll free number is of no use as the customer service representive wants me to carry the packet of 14kg and post it... doesnot understand that its too huge... and with difficulty i got my call escalated to team leader who also keeps saying SORRY and sent me a text message with details as to how to post it back, ... they all sounded as bunch of fools, with poor english knowledge, asking to wait for a call till 14 Sept,
WHAT YOU WANT ME TO DO, . I AM LADY AND DONT WANT TO GO TO MARKED TO POST IT BACK CARRING 14 KG. PLZ GET IT PICKED AND RETURN POSTAGE PAID I AM NOT GOING TO PAY FOR ANYTHING MORE. AND WHEN AND HOW WILL I GET MY MONEY BACK.

Please understand that its not that i dont want the rice, its just that its a very poor quality far away from good and not at all of export quality. and why should one pay for such poor quality Rs 92/ per Kg?


SHILPA NAIDU
[protected]
DELHI