[Resolved]  Homeshop18 — Order Delivered not as per TVC

Address:

Gurgaon, Haryana

Dear Sir, This is to bring to your notice that on 31st Aug-14, I booked for Android 7.1 inch Blue Colour BSNL PANTA tab with free keyboard of Rs .5600/-. Received the delivery on 3rd Sept-2014, When we open the packet found that the product was not same as on TVC, my main concern is when you are showing the same product on TVC there were 2 Logos of BSNL & PANTA on the back side of the product, But the product which I ordered after seeing your TVC is also has to same, But In my case the Tab, which I received is there is only one logo on the back side of the Tab (Only the logo of PANTA) Why ? it is so...!!!.(NO Accuracy) As a brand is concerned it is a big brand and very loyal to the customer, I am being your customer for almost 2 to 3 years . Since then I am keep on ordering with you but this time why you people hurt my believe, I am totally disappointed & dissatisfied with your service.Today morning I called up, A CSC named Lalit responded to my call and said it is possible to get changed with in 42 hours, and also ask him to arrange a call from his senior but still now I did not got a call from the senior. Here it shows that they concerned with how to collect the money & cheat the customer, but not with the value of the Customer & the quality which they are giving to the customer. I want my money back or else change the product same as on TVC, there should be 2 Logo mark on the back side of the product, that too with in 42 hours.with quality certify letter & waranty letter.Expecting a call from Homeshop18 and need to chnage the product. Thanks & Regards Raman [protected]