[Resolved] Homeshop18 — Ordered and paid for two sets of rebeka mattress protector but got just one

panbhn

from Nashik, Maharashtra

Address:	Nashik, Maharashtra, 422010
Website:	Www.homeshop18.com

I ordered two set of matress protectors of rebeka but received just one set. According to customer care executive they had only one set in stock so delivered only one. But now they are neither delivering remaining one set nor reimbursing money of one set. They are not ready to pick up that product and they are asking to currier the one set which i have received at my own cost, even they are telling that after they will receive that one set they will do quality check, and if everything found ok then only my money will be refunded. Customer care executive talk very rudely. It was not my fault that even they dont have product in stock they accepted order and done partial delivery. Why i should bear currier charges to send them product back and why should I take risk to currier back.

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May 10, 2017

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2017

HomeShop18 Customer Care's response Dear Customer,

Sorry to disappoint you. Your complaint has been forwarded to the concerned team and we assure you that we will do all we can in our scope to resolve your concern at the earliest.

Thanks & Regards,
HomeShop18

Verified Support

Jan 11, 2017

HomeShop18 Customer Care's response Dear Customer,

As per our record, Resolution has been already provided to you on dated 07/01/17 as complete product awaited from your end to proceed further. We request you to send back the same at the earliest.

Thanks & Regards,
HomeShop18

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Comments

Rajani Mahale

from Nagpur, Maharashtra

I am nandana mahale according to your advice I have written my name and address on letter and in the package while sending you back up till now I have not received any amount in bank after putting the cheque in bank but bank has not received amount kindly help me and sent the amount or take some action

shahid424

I purchase one induction buy 6 get 6 item, but give me 6 spoon free.
but I don't like this, item not same for display .so I want refund .company say refund only after two days. but I want to refund this item.

SHAHID --- [protected]
order no --- [protected]

Nameeta Rana

from Noida, Uttar Pradesh

I have place an order, want refund but they are giving replacement, ..they just deny for the refund, i want my money back,