Homeshop18 — Product not delivered

Address:	560068
Website:	www.homeshop18.com

I ordered a product to homeshop18 on 31-may-2016, its expected delivery date was 10-jun-2016 by gati surface currier, but till 16-jun-2016 i didnt get the product then i registered a complain (Complain id:[protected] on homeshop18. But i am not getting any update via mail or sms. I talked to customer care on [protected] and[protected], they were telling we are looking in this issue, again i talked to customer care on 23-jun-2016 they simply told me please talk to on[protected]. I also talked to customer care of gati surface currier they were telling given awb number was invalid. Please do the needful.
Details are given below.
Sub order number:[protected]
Order number:[protected]
Awb number:[protected]Gati surface)
Complain ticket id:[protected]