[Resolved]  Homeshop18 — Refund against return of defective goods

Address:

Patna, Bihar

Sub Order No[protected] Mob No [protected]. I have received the goods against above suborder No on 26 Sep 14. When opened the package, the items delivered are found to be defective/broken. Immediately I lodged a complain to HS 18 and got complaint no. On 3rd Oct, I received one SMS from HS18 that our concerned team is contacting but u r not contactable. Same time I call back them and given my alternate No also. On same day they confirmed that the items were received back at concern company i.e. M/s Alex Jwelers Mumbai on 1st Oct 14. From 3rd Oct 14, I am calling HS18 to refund my amount Rs. 1, 999+ 330 for courier charges so many times. Since 3rd Oct, I might have called minimum of 20 times to them. Each time I am getting same response, that, "sir, i will forward the mail and concerned team will call back u within 24 hours. Is paresani ke liye hum mafi chahte hain. Or within 24 working hours, u will get notification regarding release of cheque, etc. I am running behind HS18 to get my money back. HS18 is assuring that we r recording all the voice. This is only the show offs. If HS 18 is not able to give any resolution after 20 days, who believe your refund rules.