Homeshop18 — refund money against cancel order

Sir, I have purchased Mobile handset from www.homeshop18.com (order no[protected] on dated 06Aug2014 and payment via Internet banking (Rs.5940/-). In this website there is no option to cancel the order, on dated 14Aug2014 I feel it is very difficult to cancelled my order, after that they are not giving refund amount. Many time I contact via email to customer care but no response, they are saying that you will receive it in 2days but till now I didn't receive anything from them. Please take the action against this type o[censored]nfair / fraudulent for that they never repeat for anyone. Thank you