[Resolved]  Homeshop18 — Refund pending

Order no.:[protected]

Payment option: Debit Card

Amount Paid: 7870.0

I ordered a sewing machine on 13 July 2014.

I called for cancellation on 22 July 2014 because it was not delivered
yet and it's expected date of delivery was around 20. I had to go out of
Delhi so I called and canceled.

From then on I have been calling and calling for my refund.

Each person says each time: "I am forwarding your request on priority basis
to my senior. Please wait for 24-48 hours. It will be done."

I have waited patiently and called again many times as quoted by homeshop18 customer care databse itself:

Date customer care person ID reason of call

22 July: 7488 to cancel order

31 July: 7053 excess money charged*

3 Aug: 7816 payment due

7 Aug: 7373, 8209 payment due

8 Aug: 6688 payment due

9 Aug: 5729 payment due

13 Aug: 6974 payment due

23 Aug: 4973 payment due

25 Aug: 6916, 8576 -> Nitin Kaushik** payment due

28 Aug: 7384 payment due


*Please note the reason as "excess money charged" on 31 July by person 7053. I want homeshop to check call recording and verify since my call was for REFUND only and nothing else. I want clarification here.

**Nitin Kaushik Team Head, Customer care Department

Each time they said the same thing so I asked on 25 August the customer care
person to transfer my call to a senior before I have to take some other
action. He transferred my call to Nitin Kaushik who assured me that I will get my money by at most the next day, i.e. 26 August. Yet I haven't received my refund as on 28 August 2014.I called them today and the guy again said I will forward complaint and please wait for two more days, but I am done waiting.