[Resolved] Homeshop18 — Regarding Ezy Home Foot Spa defect

Rohan.A

from Srinagar, Jammu and Kashmir

Address:

Hyderabad, Andhra Pradesh

Dear Customer care, My order number :[protected]. I have received the product ie; Ezy home footspa and dolphin massager combo on 18/09/2014. We have used it the next day and heating does'nt work at all. In the Manual given along with the product shows that if the heating is switched on 15 mins the water becomes hot and if it is on for 20-25 mins if becomes very hot. The temperature(warm) is same even after 30 mins.Either the people are being cheated or i have received a defective peice. I am not expecting any refund but im expecting a replacement(Genuine product).

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Aug 14, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Rohan,

Sincere apologise for the inconvenience caused.

Any such issue should be reported within 48 hours of delivery as per return policy.

Sorry to inform that refund/replacement is not possible as the issue was reported after TAT.

Kindly request you to contact the service centre for further assistance.

Regards,
Homeshop18