[Resolved] Homeshop18 — regarding refund complaint for order id:-[protected]
C
Chandu_85
from Mumbai, Maharashtra
Address:
Khordha, Odisha, 751012
Website:
www.homeshop18.com
Respected sir/madam,
This is regarding issue with refund the amount in online for cancelled product for order no.[protected]. For this regards, we have contacted for several times with the team and provided the mini statement as for their request. But yet now i have not received the amount to my accounts. While i contacted the bank they asked for unr no. For tracking. But same has not been able to provide by the homeshop 18 team. Please do the needful of that.
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Dec 18, 2018
Complaint marked as Resolved
HomeShop18 customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2018
HomeShop18 Customer Care's response Dear Mr. K.Chandra,
Please accept our sincere apology for the issue you had to face related to the refund.
As per our verbal communication, we would request you that please send us the scanned copy of your account statement specifying the said transaction from the date of order placed till date in the revert to this email and we will accordingly process your complaint. Please send the document on priority for speedy resolution of your concern.
If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.
Team Homeshop18
Meenu Malhotra
Nov 14, 2018
Updated by Chandu_85 Dear Meenu,
Yet now, the incident is not resolved. Please provide the detailed procedure of refund as per our conversation on phone. Before resolve please ask the permission.
Verified Support
Nov 14, 2018
HomeShop18 Customer Care's response Dear Mr. K.Chandra,
Please accept our sincere apology for the inconvenience caused to you.
As per our earlier verbal communication, we would request you that please send us the scanned copy of your bank account statement wherein your account number should be mentioned to specifying the said transaction from the date of order placed till date in the revert to this email and we shall accordingly process your complaint. Please send the document on priority for speedy resolution of your concern.
If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.
Dear Meenu,
Yet now, the incident is not resolved. Please provide the detailed procedure of refund as per our conversation on phone. Before resolve please ask the permission.
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Yet now, the incident is not resolved. Please provide the detailed procedure of refund as per our conversation on phone. Before resolve please ask the permission.