[Resolved]  Homeshop18 — REPAIR OF SPARK MATE MAGIC MOP MACHINE

Address:

Gurgaon, Haryana

Sir, We purchased subject ( SPARK MATE MAGIC MOP) mopping machine from Homeshop 18 on 16 Jan 13 vide order No[protected] and sub order No 53221595. The said machine is unserviceable from last two month. There is no repair facility locally available for the repair this particular product. I approached Homeshop18 for repair from them vide complain No.[protected] dated 21 Jul 14. Since 21 Jul 14, i have been waiting for favorable response from them but in vain. Customer care executive sitting at their end gave me one mobile no on 23 Jul 14 to contact for subject problem. Mob No is [protected] ( sudhir kumar), the stated mobile is never reachable. I tried this no several time right from 23 Jul 14 but there is no contact on it. Again I approached customer care in this regard on 24 Jul 14 and I was given one new no to contact. The number is [protected] ( Mr Nilesh). The bearer of this no responded that he does not belong to Homeshop 18 and told not to call again. Then again I approached customer care in this regard and they one again gave me one new no. The No is[protected]. When i called this no. the no. was picked up by one lady in Mumbai and I told her the same story. She adviced me to send an SMS on [protected] this no with brief description of problem and address. I sent an SMS on this no. with problem in brief and my address from my Mob [protected]. But that also in vain. Then again on 25 Jul 14, I wrote an email on [protected]@homeshop18.com regarding this grevance. Though the mail was acknowledged electronically but it was not responded by any staff or official at Homeshop18. Electronic mail stated that your complain is registered with us vide #542295. But no response to that email till today. I once again wrote an email on 30 Jul 14 regarding this on feedback.[protected]@network18online.com. But till today there is no favorable response from homeshop 18. Finally i have chosen this forum for favorable response. You are requested to look into it and help as anticipated. Pardeep Sharma Corporal Air force Station Sohna Road Gurgaon Indian Air Force [protected] Gurgaon 122001