Homeshop18 — Replacement of defective Karbonn K57 Mobile

Address:

Kolkata, West Bengal

Dear sir, This complaint is regarding my Order No:[protected], Sub order No:85372179 Please note that I had received the product against the order mentioned below in defective condition. I had informed HS18 team regarding this on the same day I received the product. I was told to pack the product properly and HS18 courier man will come to collect it for replacement within two days. After three days passed with no courier man coming to collect the product, I called up HS18 customer care and then I came to know that I had to send the product by myself. I had sent the product on 2nd sept. Today I got the product back stating that the recipient refused to take delivery. When I called HS18 customer care they had no clue regardng why it has not been received. I have some question... 1. Why the consignment was refused to receive? 2. Why Homeshop18 does not have any record of their vendor not receiving a replacable product when I had given all courier detalis? 3. Who will pay the courier charges that I had to incur for sending the product and getting it back and how will it be paid? 4. How long will I have to wait for sorting out the matter. 5. Seeing HS18 service towards me, why should I recommend any online buyer to purchase from Homeshop18? Kindly clarify the matter and do the needful. Regards Pramil Mukherjee [protected]@gmail.com Mob: [protected]