Homeshop18 — replacment of hiba saree

i have odered a pista green hiba party wear saree on 12 of dec n i got the product on 19 of dec 2014 n when i opened the package i foun that saree is having hole blouse pice is torne boder is also having holes n saree is loking a it was washed 2 3 times i called homeshop18 costomer more then 50 times n ever time i get the same ans wait for 24 to 48 hrs our team will call u today is 27 of dec n i got a call on 25 of dec which i was enable to pick after that when ever i call them they say wait for 24 hrs