Homeshop18 — request for refund

Website:

Homeshop 18

I ordered a kurta combo on homeshop18..but the product delivered to me was a different one...so i requested homeshop18 through email for returning the product but they are not responsive...Homeshop18 customer care email service is not responsive...after making various calls homeshop18 has assured me that they will accept the product and refund me...but the courier advisor have not yet come to collect the product...5 days have allready passed from the date they have assured..
Plz ask them to collect the product from us as early as possible...and refund the amount
Order no=[protected]

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complaint HS[protected]