Homeshop18 — Roti maker

Address:

Mumbai City, Maharashtra, 400024

I purchased roti maker from u, order no[protected], but it was defective piece. i called up home shop 18 & agreed to replaced. i was told to courier it back to delhi for which the executive told me u will refund the expenses. now i have couriered roti maker to delhi and ur executive told me that i will get only 10% of the roti maker charges. ur executive told me this is ur policy. this is really not acceptable.this is like cheating the customer. what is this? i purchased roti maker from u is my mistake i feel & i will also strongly recommend to others not to purchase from u