[Resolved] Homeshop18 — Supply of defective BERG MULTI CUISINE MAKER | |||
Homeshop18 supplied me a BERG MULTI CUISINE MAKER (seller: KNM International) on the date 08/09/2014 against my order number[protected] dated 27/08/2014, whose lower element is not functioning at all. I reminded customer-care team of BERG MULTI CUISINE MAKER (seller: KNM International) vide my e-mail dated12/09/2014; 13/09/2014; 16/09/2014; 17/09/2014; 22/09/2014 & 09/10/2014 for replacement of defect BERG MULTI CUISINE MAKER, but no concrete action has been taken by the officials of Homeshop18. Please take appropriate action for of defect BERG MULTI CUISINE MAKER or to credit back paid amount in my bank account. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir
It has been advised to dispatch material to KNM International, A-21, Naresh Park Ext. Nangloi Najafgarh Road, New Delhi-110059 vide a comments sent on link HomeShop18 - Supply of defective BERG MULTI CUISINE MAKER and the link was sent on 17/08/2014 vide e-mail ID https://www.consumercomplaints.in [protected]@https://www.consumercomplaints.in
Earlier it was assured on mobile that KNM International, A-21, Naresh Park Ext. Nangloi Najafgarh Road, New Delhi-110059 would supply a good performing lower element on or after 8th October 2014, but before 11th October, 2014. Looking to poor attention on e-messages 12/09/2014; 13/09/2014; 16/09/2014; 17/09/2014; 22/09/2014; 09/10/2014 & 14/10/2014 it would not be appropriate for me to return goods without obtaining purchase-cost. The amount of INR 3490.00 paid to Courier Company “Gati Surface (Tracking Number[protected] on 08/09/2014 while taking delivery of the goods, may be refunded to me and provide the name of courier company to whom defective BERG
MULTI CUISINE MAKER, may be handed over on behalf of HomeShop18.
OR
Else supply a good performing lower element immediately for getting it replaced at local level along with an sum of Rs.100/= towards service charges.
Thanks
Raj Mohan Gupta
It has been advised to dispatch material to KNM International, A-21, Naresh Park Ext. Nangloi Najafgarh Road, New Delhi-110059 vide a comments sent on link HomeShop18 - Supply of defective BERG MULTI CUISINE MAKER and the link was sent on 17/08/2014 vide e-mail ID https://www.consumercomplaints.in [protected]@https://www.consumercomplaints.in
Earlier it was assured on mobile that KNM International, A-21, Naresh Park Ext. Nangloi Najafgarh Road, New Delhi-110059 would supply a good performing lower element on or after 8th October 2014, but before 11th October, 2014. Looking to poor attention on e-messages 12/09/2014; 13/09/2014; 16/09/2014; 17/09/2014; 22/09/2014; 09/10/2014 & 14/10/2014 it would not be appropriate for me to return goods without obtaining purchase-cost. The amount of INR 3490.00 paid to Courier Company “Gati Surface (Tracking Number[protected] on 08/09/2014 while taking delivery of the goods, may be refunded to me and provide the name of courier company to whom defective BERG
MULTI CUISINE MAKER, may be handed over on behalf of HomeShop18.
OR
Else supply a good performing lower element immediately for getting it replaced at local level along with an sum of Rs.100/= towards service charges.
Thanks
Raj Mohan Gupta
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Sorry to note your experience.
Request you to kindly return the unused product in a travel worthy condition and place a paper in the box with your order number and complaint written on it.
Please affix the address label mentioning the order number and the below address-
KNM International
A-21, Naresh Park Ext. Nangloi Najafgarh Road, New Delhi-110059
Please send the product by any reputed courier and mail the scanned copy of courier receipt to [protected]@homeshop18.com to re-imburse the charges.
Once it is picked up, please provide us the Airway Bill number and dispatch date, for us to follow up with the vendor and process replacement.
Regards,
Homeshop18