[Resolved]  Homeshop18 — The most unsatisfying experience till day with Homeshop18

Address:

Hyderabad, Andhra Pradesh

We had placed an order of 7 legging combo offer in the month of Feb 2014. We had placed 15th of Feb 2014 and the same was delivered. We had called your customer service on few weeks ago for replacement of this order because of size issue. Till day no one has come to replace the same. Please check the number of calls we have made close to 10 to 15 calls till day. This has been the worst online shopping experience till day we have ever been thru. We shop form ZOVI/FAB Furnish/Star CJ and their services are the best and the have a TAT time for any issue to be resolved. Please find the reference number: - on 19th the complaint was made from us and the ref number is 96649229. After that we have made several follow ups. Your customer service executives don’t know how to handle clients. The have no clue is to what they are talking to customers every time we call the request for another 72 hours. The last call we mad was today and the same answer we got. We called on last Friday and they have promised that the pick up will be done by Saturday. We want an immediate solution to this mail and a refund for the product we have made. The most funny part is when I demanded I wanted to speak to a supervisor I was put on hold for 10 minutes and later told that no one is available. This is so funny….you are just playing with clients and making false promise. I have mad calls for [protected]…please check your records just incase you have recording facility. There is no quality control over your customer service. We want the refund ASAP and we are not ready to wait longer…else we are going to consumer court and the press. We will post on all social network sites regarding the experience we had with your online shopping so called HOME 18. Regards RaviKanth/Khushi [protected]/[protected]