Comments
sir, i have bought men's kurtha one is rpg ang one is zion from HOMESHOP18, BUT TO MISMATCH OF PRODUCT ORDERED AND DELIVERED I RETURNED IT BACK AND GAVE THE COURIER DETAILS, THEY HAVE EVE CALLED ME SINCE THE DATE I SENT IT BACK NOR ANY UPDATES DURING THE TIME OF COURIERING THE PDT I ASKED THEM ABOUT THE COURIER CHARGES, THEY SAID THEY WILL REFUND IT...AND AFTER THAT NO UPDATES FROM THEM EVER ..NOT EVEN A SINGLE PERSON CALLED AND TALKED TO ME ABT THE PROBLEM, THE COURIER CHARGES NOW THEY SAY ONLY 10 PERCENT OF AMT WILL BE RETURNED ...AFTER CONTIOUS FOLLOW UP NOTHING HAD BEEN DONE AND SERVICE SUPERVISORS ARE WORST, AND THEY DONOT KNOW HOW TO BEHAVE OR HANDLE A COMPLAINT...MY ORDER NO:[protected], THE SERVICE MANAGER SAYING THAT HE WILL NOT DO ANYTHING AND SEE WAHT EVER YOU WANT...WORST WEBSITEOR ONLIN EPORTAL I LOST RS.800 BECAUSE OF THAT..THANK GOD THEY PAID ME BACK THE MATERIAL VALUE ORDERED
Reply
sir, i have bought men's kurtha one is rpg ang one is zion from HOMESHOP18, BUT TO MISMATCH OF PRODUCT ORDERED AND DELIVERED I RETURNED IT BACK AND GAVE THE COURIER DETAILS, THEY HAVE EVE CALLED ME SINCE THE DATE I SENT IT BACK NOR ANY UPDATES DURING THE TIME OF COURIERING THE PDT I ASKED THEM ABOUT THE COURIER CHARGES, THEY SAID THEY WILL REFUND IT...AND AFTER THAT NO UPDATES FROM THEM EVER ..NOT EVEN A SINGLE PERSON CALLED AND TALKED TO ME ABT THE PROBLEM, THE COURIER CHARGES NOW THEY SAY ONLY 10 PERCENT OF AMT WILL BE RETURNED ...AFTER CONTIOUS FOLLOW UP NOTHING HAD BEEN DONE AND SERVICE SUPERVISORS ARE WORST, AND THEY DONOT KNOW HOW TO BEHAVE OR HANDLE A COMPLAINT...MY ORDER NO:[protected], THE SERVICE MANAGER SAYING THAT HE WILL NOT DO ANYTHING AND SEE WAHT EVER YOU WANT...WORST WEBSITEOR ONLIN EPORTAL I LOST RS.800 BECAUSE OF THAT..THANK GOD THEY PAID ME BACK THE MATERIAL VALUE ORDERED
My rating is 0 not even 1 . This company seems to be doing fraud daily .
worst customer service
Hiii
I just purchased cole tummy tucker it's not the right size I want to exchange it or get my money refunded... I had called your customer care he gave me my complaint number...
Then I got a call from from ur customer care asking whether I tired the product is the tag intact and which size I want and then finally he says he can't get it exchanged... What rubbish I paid 1000 buck for it i[censored] can't exchange it y do u guy's sell it...
I want my product exchanged
this was the response
Dear Sir/Ma’am,
Warm greetings from HomeShop18!
Thank you for getting in touch with HomeShop18. As per our return policy, we
shall not be able to allow for the provision of return of the product due to
hygienic issue. We will be more than happy to tend to any other concern of
yours.
Thank you for your patience and for using our services!
Regards!
Tarun Kumar Singh
Executive-Operations
HomeShop18
+[protected]
my reply
But when i have not even tried it... the tag are intact where does hygiene issue come in the picture after seeing the product itself i realized it not meant for me i have paid 1000 bucks for it.
Dear Sir/Ma’am,
Warm greetings from HomeShop18!
We would like to thank you for your feedback and for helping in reflect on the
things we haven’t been doing very well. Please do accept our sincere apologies
for the inconvenience caused.
At HomeShop18, there is a continuous upward climb for perfection but
unfortunately and much to our dismay, on this particular occasion we have
failed to live up to the expectations. It is a matter of great pride when we
ensure that, day after day, our customers are satisfied at all stages of the
online shopping experience! Your feedback has been forwarded to the concerned
team and we assure you that we will do all we can in our scope to improve and
provide more efficient services!
The relationship and bonding you have shared with us at HomeShop18 is very
important to us. It is solely because of good Samaritans like you that we keep
growing and learning from our mistakes. You deserve the best on all occasion
and words cannot express how sorry we are for having faltered.
If you have any further questions or comments, please do not shy away from
sharing them with us.
We would not be able to survive had it not been for the trust, patience and
incredible support we receive from you! HomeShop18 will forever be indebted to
you.
still no response what a crap reply...
Hiii
I just purchased cole tummy tucker it's not the right size I want to exchange it or get my money refunded... I had called your customer care he gave me my complaint number...
Then I got a call from from ur customer care asking whether I tired the product is the tag intact and which size I want and then finally he says he can't get it exchanged... What rubbish I paid 1000 buck for it i[censored] can't exchange it y do u guy's sell it...
I want my product exchanged
this was the response
Dear Sir/Ma’am,
Warm greetings from HomeShop18!
Thank you for getting in touch with HomeShop18. As per our return policy, we
shall not be able to allow for the provision of return of the product due to
hygienic issue. We will be more than happy to tend to any other concern of
yours.
Thank you for your patience and for using our services!
Regards!
Tarun Kumar Singh
Executive-Operations
HomeShop18
+[protected]
my reply
But when i have not even tried it... the tag are intact where does hygiene issue come in the picture after seeing the product itself i realized it not meant for me i have paid 1000 bucks for it.
Dear Sir/Ma’am,
Warm greetings from HomeShop18!
We would like to thank you for your feedback and for helping in reflect on the
things we haven’t been doing very well. Please do accept our sincere apologies
for the inconvenience caused.
At HomeShop18, there is a continuous upward climb for perfection but
unfortunately and much to our dismay, on this particular occasion we have
failed to live up to the expectations. It is a matter of great pride when we
ensure that, day after day, our customers are satisfied at all stages of the
online shopping experience! Your feedback has been forwarded to the concerned
team and we assure you that we will do all we can in our scope to improve and
provide more efficient services!
The relationship and bonding you have shared with us at HomeShop18 is very
important to us. It is solely because of good Samaritans like you that we keep
growing and learning from our mistakes. You deserve the best on all occasion
and words cannot express how sorry we are for having faltered.
If you have any further questions or comments, please do not shy away from
sharing them with us.
We would not be able to survive had it not been for the trust, patience and
incredible support we receive from you! HomeShop18 will forever be indebted to
you.
still no response what a crap reply...
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Pending
350
Resolved
2012
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