[Resolved] Homeshop18 — wrong product delivered and delay in getting replacement

mahi

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.homeshop18.com

I online purchased 6pc classic vimal dinner set (Order no. [protected]) for rs 1359 from home shop 18 on 30th oct 2018 and on occasion of diwali festival
Wrong product has been delivered to me where a cheaper dinner set has been delivered to me in which plates are missing. I complained on 12th november 2018 about wrong product delivery, i was pressurized to accept the wrong product, when i didn't accepted and asked for replacement with right product, home shop 18 team took revenge by not picking wrong product. I was told that in 2-3 days product will be picked but after regular follow up my product got picked on 17th november 2018 where i had complained on 12th november 2018. I had followed up everyday to get product picked up where no one listen to my issue and everyday different deadline was given to me
Even after pick up i am still following up to get the right product delivered but no one gives me any answer. It's been nearly 3 weeks i am harrassed by home shop 18 team as they are still taking revenge where telling me that only after confirmation of pick up and testing of product after which they will dispatch product after 2-3 days which will reach in 10-11 working days
On pleading that i have ordered the product to give as diwali gift and if i get product after 1 month of ordering then what is the point but instead of getting product delivered on priority i get standard reply "please have some patience this is our process and we cannot help it also we cannot refund you money so you have to wait and take product whenever it is delivered to you"
I am totally frustrated now following with home shop 18 on daily basis. Request to take strict action against them and help in getting right product or refund on priority
Thanks
Ranjana srivastava
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 26, 2018

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Nov 20, 2018

Updated by mahi What is the status of my complaint???? My product has been picked on 17th Nov but still the right product has not been dispatched as confirmed by Home Shop 18 executive. I have been told that testing is happening of product. What the hell is this??? If so much testing would had happened before sending the product to customer such issues would have never arise.
What low grade working ethics you have where your escalation team is only saying that we never do any commitment on delivering product. I WANT REFUND OF MY PURCHASE. I AM TOTALLY FRUSTRATED NOW GIVE MY MONEY BACK FRAUD COMPANY

Verified Support

Nov 22, 2018

HomeShop18 Customer Care's response Dear Ms. Mahi,

Apologize for any inconvenience which you might have had related to any of our services.

In regards to your concern, we tried to connect with you on your registered mobile number. However, we could not establish contact with you.

Kindly let us know your alternate number and good time to speak with you by replying us or you may also choose to contact directly on the undersigned phone number mentioned below from Monday to Friday between 10 AM to 6 PM.

Thanks & Regards
Team Homeshop18
Meenu Malhotra
[protected]

Verified Support

Nov 25, 2018

HomeShop18 Customer Care's response Dear Ms. Mahi,

We apologize for the inconvenience caused to you.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you.

In regards to your concern, we would like to inform you that your Replacement Order has been dispatched via Courier : TCI XPS (Surface) AWB Number : [protected], dated 21-Nov-18. You may expect the product delivery within next 4-5 working days.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Nov 27, 2018

Updated by mahi As per Home Shop 18 I have been informed in above message that product has been dispatched on 21st Nov which is wrong as it has been dispatched on 22nd Nov as per attached tracker information and still I have not received the product, Your escalation team is saying to wait till 1st Dec 2019.

I have ordered product on 30th Oct 2018 and it was PICKED UP AFTER 18 DAYS from my location on 17th November and the new product was dispatch on 22nd Nov AFTER 5 DAYS and it will reach me on 1st Dec i.e. AFTER 9 DAYS and that too not sure the date can be postponed further seeing the history. ARE YOU NOT ASHAMED OF YOUR SERVICE????

What the hell is going . Home Shop 18 as a company is so inefficient that it takes more than a month to deliver a correct product to a customer that too after regular follow up.
There is no resolution given to customer as the only motive is to snatch money from customer and then make them wait for months let customers bark like dogs we don't care.

Dec 06, 2018

Updated by mahi I have order product on 30th October and I hope you must be very much ashamed to know that still I have not received the complete product or still you don't care.
FOR THE SECOND TIME ALSO YOU FOOLS HAVE SEND INCOMPLETE PRODUCT WHERE AGAIN 6 SMALL PLATES ARE MISSING.
I have complained about this on 29th November but where I was assured that on priority missing product will be dispatched to me but as usual HOMESHOP18 is soo good in harassing customers that till today after 8 days I have not received the pending product and deadline of 15th Dec is thrown on my face.
I want to ask consumer forum that can a case be filed to HOMESHOP18 of harassing and torture customer for more than a month and put penalty on them so that they don't harass customer so much in future.

Dec 12, 2018

Updated by mahi HATS OFF THIS IS THIRD TIME I HAVE RECEIVED WRONG PRODUCT.
INSTEAD OF 6 PLATES, BOWLS HAS BEEN SEND TO ME.
I HAVE COMPLAINED WHERE THE ESCALATION TEAM IS SAYING THAT WE CANNOT GIVE ANYMORE REPLACEMENT SO THE ONLY OPTION IS COMPLETE REFUND.
I HAVE USED THE PRODUCT AS IT WAS BOUGHT FOR DIWALI PURPOSE SO REQUESTED FOR REPLACEMENT OF INCOMPLETE PRODUCT OR ITS COMPENSATION BUT ESCALATION TEAM IS RUDELY DENYING AND SAYING THAT WE CANNOT DO ANYTHING YOU NEED TO BE SATISFY WITH WHATEVER YOU HAVE.

WHAT KIND OF SOLUTION IS THIS. HOMESHOP18 HAS NOT FULFILLED WHAT I HAVE ORDERED MULTIPLE TIMES SO IT IS NOT MY MISTAKE IDEALLY I SHOULD BE GIVEN CORRECT PRODUCT OR COMPENSATION AND AS ITS ALMOST ONE AND HALF MONTH SO HOW CAN ONE EXPECT THAT IT SHOULD BE UNUSED.

WHAT IS MY RESOLUTION CAN ANYBODY CARE TO REPLY????

Dec 20, 2018

Updated by mahi I have again received wrong product where bowls has been sent instead of plates and now HOMESHOP18 is refusing to give any compensation or correct product in exchange.
As it is not customer fault if every time receiving wrong product, have only given option of complete product refund which is not possible as I have used the product. How can you fools expect a customer will keep product as it is for 2 months expecting that the right product will never be delivered. Can anyone reply ????