Honda 2 Wheelers India — honda activa 5g

Address:

Kammanhalli, 560084

In may this year, i purchased honda activa 5g from city honda showroom in kalyan nagar, bangalore, india. Since then, i have faced multiple issues which has led me to give it for servicing atleast 5 times. Each time, the problem that i face is acknowledged and resolved, but soon again similar or another one starts.

Initially it started with the bike wobbling a lot. I took it to service centre and they fixed it but then soon i noticed that it is getting stuck and not freely moving right turn or left turn. After that was fixed, i noticed that the air is constantly low in the bike.

On the last occasion, there was air leakage in the front tyre of my bike. I was sent to mrf showroom to change the tyre. I was also told that several new customers are facing this issue. If this is the case, why would honda continue to use mrf tyres? On one evening while returning from work, my bike skid on the wet roads (Since we are currently having heavy rainfall). This was due to the faulty tyre. Imagine if i had broken a leg or worst - lost my life due to bike going out of control?

It has been just 10 days since i got the bike fixed from this tyre problem and now the pick up is too low. It does not go beyond 20kmph. This is even lower speed than my other 12 year old honda activa bike is giving as mileage. Yesterday my husband was riding the bike and suddenly it stopped in the middle of the road. A bus was coming behind us and luckily it wasn't too fast. Else, i wouldn't have been alive to write this email.

After two incidents which have been life threatening, i am writing to ask you would you accept this to be an acceptable standard of bike quality to be sold by honda? Would you risk you loved one on a bike this on indian roads?

I come from a customer service background and i have to say that your company's customer service is simply amazing. Right from the executive who answers the phone to the showroom manager to the service centre people - they all are polite & genuinely try to help me. But there is only so much that they can do. If the product is already so defective what can they do? How many times will they keep repairing it. I don't see this bike lasting longer than 1 year.