Honda 2 Wheelers India — Pathetic customer experiance and unrealistic rude behavior at Tajshree Honda Pvt Ltd ,Deonagar ,Nagpur

Address:

Nagpur, Maharashtra

Hi, I am writing on behalf of my father Mohan J More from Nagpur. Writing against to complain against Manager Mr.Santosh Chopde and sales representative Ms.Sneha Mishra from Tajshree Honda Pvt Ltd, Deonagar, Nagpur (Auth Dealer for Honda 2 Wheelers). My father Mohan More is 63 years old and recently on 31st March we purchased a Honda Activa from this showroom.At that time Ms.Sneha Mishra had asked him to submit orignal House agreement and Police verification certificate for registration of vehicle. My father offered to provide an attested photo copy but she insisted on the originals stating that the same would be returned. Yesterday my father went to Tajshree Honda Pvt ltd and requested Ms.Sneha to give the documents back as they were originals. She informed that there is no way that my father can get the same back as they had been disposed/submitted. When my father tried to explain that tyhey were originals and that the same can be mis used she started shouting and even her manager Mr.Santosh Chopde got involved and both of them pressurized my father by screaming on him that it is his mistake that he gave originals and they cannot give them back and almost threw him out of the showroom when he insisted that the originals can be used for fraudulent activity such as applying for loans/credit cards etc. My father was Govt emp and retired as a class 2 officer and he is 63 years old and understands what is right and what is wrong. Only because the showroom insisted the originals be given hence he had to give in to the request or else he would have never done the same. When he came back home he was in a disturbed state because of the way he was treated and had to be asked to rest as his blood pressure had shot up unrealistically. The type of attitude that was thrown at him and the way the employees behaved was very wrong. I anyways don't believe in Honda and have been with Bajaj since I bought my first bike but he choose to opt for Honda who eventually delivered pathetic customer experience know that they are just authorized dealer of yours but they are your face. Your brand value increases or decreases because of such people. We are customers and need a little respect. Simple comparison can be done as to remeber the day when father stepped into that showroom and the way he was treated as he was buying a new vehicle they all were well mannered and proactive and sweet talking...Now that the vehicle was sold and they achieved their target they spoke to him rudely and forgot all customer service ethics. Remember sir one time sale does not help a company grow. Its continuity of business and the trust factor created in customers who then spread the word.. After writing this long email you can guess what we are going to say about Honda motors now. I request the issue at least be acknowledged and the Honda Employees reprimanded for their mistakes and assurance taken from them to not repeat the same mistake with other customers as if I would have been in Nagpur would really given them a piece of my mind and made them apologies to my father. Also I need assurance that the originals submitted have not been/will not be used for any sort of fraud. Regards, Amit More. [protected]@yahoo.com Cell# (Please acknowledge email and I will share my phone number)