Honda 2 Wheelers India — repairing & servicing

Address:

INDA, SARATPALLY, Paschim Medinipur, West Bengal, 721305

We have purchased an activa i, from honda showroom inda kharagpur on 01.09.19, on 13.01.20 we have given our scooty activa - i, reg no - wb 34bm 5224 to honda showroom, on account of small accident. Some of the parts that was affected as noticed by both the staff from honda showroom & chola insurance personal is attached herewith. Now after 23 days they are saying that some of the parts are still not available. And want us to take the scooty in the same condition. The most imp thing is the shock absorber is hampered. Yet it was not provided earlier. Though the person from chola finance himself drived it and noticed the fault. I want to know, while taking the insurance from us they don't hesitated. Then why do we face so much of trouble, when they are suppose to provide us help. I have no other alternative other than my scooty to reach office. I have to return late from midnapore, at about 9 when i neither get any auto nor any bus service.
For your information let me tell you its not alone me who is facing such problem, each day almost everyone faces some or other problem from them.
It's my humble request to you to take some necceassary action against this immediately. I want you to scrutinize my case if i have lied you at any point.
Please help me.
Thanks & regards
Babita das