Honda 2 Wheelers India — Service

Address:

Johns Honda, Puzhakkal, Thrissur, Kerala

Service Provider/Dealer:
Johns Honda,
Puzhakkal, Thrissur, Kerala.

I am an AMC holder of Honda Shine Motor Cycle No. KL8AN 270.

Though I am trying to book an appointment for routine AMC Service since March 2021, due to COVID restrictions & Workshop lockdowns etc., I was informed to wait till relaxations. Now, since some relaxations are put in place, for the last 3 weeks I am trying for an service appointment. The operator informed me, that i will get a call back regarding the slot available for the service. Having received no response, I again contacted the service number yesterday (20.07.2021) for a slot. I was then informed to bring the vehicle to Puzhakkal showroom today (21.07.2021) and confirmed the booking. Though I requested for a nearer centre at Peringavu, they informed me that only in Puzhakkal showroom it is available and I have to take my vehicle there.

Anyway, today (21.07.2021) morning i took my vehicle to their showroom. Initial formalities were completed at the service reception desk and as I was waiting near my bike, the service gentleman came to me and informed since lot of vehicles are there for service, my vehicle cannot be taken for service today. Even after informing that I had booked for my service today and no major complaints are there and it's only a routine service, he informed me that he will take the vehicle but could not guarantee as to when and which date it will be completed and returned back. He himself took the AMC booklet to the reception service desk insisted and got the booking cancelled.

The above action was very disappointing and the whole day of mine got wasted.. Earlier also I had similar experiences and had to resort to complaining about their service. My vehicle is due for re-registration next year and was thinking about buying a new vehicle. These type of experiences will definitely compel me to rethink my decision and go for a different brand.

Hope the grievances will be redressed soon.

Regards,
Sivaramakrishnan
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