Honda 2 Wheelers India — Servicing issues

Address:	110032
Website:	www.honda2wheelersindia.com

Dear Honda
I purchased Honda active form Rajindra Honda on 31st may 2016. I booked an appointment for 2nd servicing of my vehicle on 26 Sep 2016 (Ph.[protected]). They gave me a servicing appointment on 28th Sep 2016 at 11am. I visited the Rajindra Honda’s service centre at 11am on 28th Sep 2016. I illustrate all problems that are occurring in scooty like combi break alignment, head lamp setting, tail lamp not blowing, and setting of mirrors. They gave me a waiting time from 11:30 to 2:00pm. I waited till 2:30pm than I asked to the reception about my scooty he told me that it all done it will done in few minute than I again waited. i asked many time in between 2:30 to 4pm, later they gave my scooty at 4pm (approx after four and half hour.)

Issues.

The scooty was not washed properly. (Image attached)
I think they give me my scooty without any servicing.

I think and I am sure the engine oil is also not changed at all because the engine oil chamber’s cap is also not clean and It is all known that if you open a dirty cap of engine oil chamber it will automatically cleaned by your hand. I don’t feel the smoothness of the scooty during drive as it was after first servicing. (Image attached)

Combi break is still as previous. Rear tire slips when I apply breaks. Not even it tighten by the engineer

Head lamp does not set during the servicing; it is as it was before. Head lamp’s Light does not reach down the road. This problem was not corrected in first servicing also.

Reason of doubt is that which is observer there; they started servicing my scooty after my enquiry at 2:30pm and in hurry they only clean my scooty with wet cloth only.

Left break lever get stack when I apply break, this issue is also not corrected.

Grease lubricant is not putted of the actual friction place. It is only putted for showing purpose. (Image attached)

Put grease on lock of the seat without cleaning the previously applied messy grease. (Image attached)

Only it had polished the dashboard and black parts of the scooty not all over the scooty.

Soreness

I am a salaried person I took a leave for scooty servicing if this type of management happened at Honda service centre how we take such leave frequently to visit service centre again and again for the same issues?

I have washed my scooty at local shop it was 100 times better than Honda service and most important that you can see that what is doing by the engineer during servicing, if something is doing wrong by engineer you can speak to him but in Honda service center nothing is happens in the presence of customer. Customers are not allowed in the place where actually servicing happens.

After waiting four and half hour I got this type of result this looks not cool.

Not only I am, there were many people talking about this type of issues.

As a customer of such a big brand ‘Honda’ I am not happy at all I am very disappointed.

My suggestions
Just respect the time and money of the customer. If a customer buy a vehicle then they manage their servicing anywhere instead of Honda servicing. We don’t need any free servicing. We trust on you so you should take care of it. Set some guidance for Dealer and service centre. Don’t cheat with customers please. When I took appointment for servicing than my issue must be resolve first but it took four and half hours. Just a basic servicing took this much of time and result is nothing.

Resolution
I want resolution of my issues form your side.
I want my scooty get serviced properly.
Engine oil should be changed.


Dealer address
969E, Hundred Feet Road,
Near DTC Bus Terminal,
Babarpur, Shahdara, Delhi 110032

Service centre address
514/1/4, sansar compound
G T Road Dilshad garden indl. Area
Ph [protected]