[Resolved]  Honda 2 Wheelers India — workshop GM threatened me with their staff

Address:

New Delhi, Delhi

Dated 28th Dec 2014 I am a proud owner (??) of a Honda Aviator (Reg. No. DL7SBY0413) Today i got its 2nd service done form the workshop of Swarup Motors Pvt. Ltd. (Patparganj Industrial Area) The service was carried out well, but there was a problem with the paint on the right side fendor (that covers the engine). The top layer of paint on some area of that part is getting off. There seem to be an issue with paint process during manufacturing. This was still not an issue big enough to make me writing to the Customer Care. The reason i am writing this email is the treatment i received from the staff at cash window. I tendered a note of INR 500 to pay the invoice for INR 280 to the cashier and the guy told me that he don't have the change to pay back the balance amount of INR 220. Unfortunately i was also not carrying enough change to pay the invoice. When i showed my inability to pay the exact amount, the guy at the cash window responded so badly that i thought he didn't get his salary for long time. He thrown the invoice to the next guy at the counter and created unnecessary noise on this matter. I suggested him not to behave like this as he is not sitting at his home but dealing with the customers. Even this is not enough, when i made the paint issue in notice of service advisor i got no straight answer on my query and he continuously argued with me saying this is something not covered under product warranty. There might be something i have done with the vehicle or got the paint job done from somewhere outside. In between a gentleman come in (not gentle enough to listen to his customer again) introduced himself as GM for the workshop. He requested me to bring the vehicle tomorrow and assured the matter will get sorted. I thought i should bring the issue happened at cash window into his notice. But i was really surprised by seeing that he was hardly interested in listening to my complaint. He simply said that the guy who misbehaved with me is a temporary staff and whatever happened was natural as he generally don't handle the cash at the cash window. I told him that i will write this matter to Honda and will make it sure you guys reply to the issues i faced today. He said ok please go ahead and do whatever i want to. Situation become worst when i got threatened by some staff guys roaming there. They even dared using abusive language and even that gentleman (GM at workshop) was protecting them and threatened me saying that he will break my at the next street if won't move from that spot immediately. The staff was all supporting him as they all are operating a gang of criminals and Mr. GM is heading them. I was so scared of all this and thought i am better move from there and let the situation be as is. But during my way back to home i made up my mind that i will surely raise this to Honda and escalate the same at the highest level possible to ensure a strict action on this. I will also lodge an official complaint at the local police station about what all happened today. I am living in the capital of my nation and can't take this insult anymore. I have written this complaint to customer care of Honda2wheelersindia