Honda — Attempted Fraud and Service Deficiency on Repair Task

My car had a small accident on 9th December, resulting in some damages to trunk, bonnet, etc. I was asked to pay 20k advance on 10th, car was picked on 17th and estimated completion date was 20th.

Overall summary of complaints:

1. Deliberately misguiding the customer that it is capable of completing the repair / replacement work (such as, the car will be brand new showroom condition in 3-4 days, etc.)
2. Collecting initial advance of Rs. 20, 000 and still not ordering spare parts.
3. Misguiding the customer on the status of work (such as spare parts ordered, work is in progress etc.) when nothing was done so far
4. Fraudulently supplying Old Damaged parts as brand new ones

Details:

First, the manager kept giving excuses, demanding an extension of 2-3 days every time, called us to collect the car, but the car was never even close to ready. He always gave some lame excuse every time, such as 'workers on leave', 'delivery of parts delayed', 'new damaged part found' (he himself conducted pre-inspection and collected money for that), etc.

Second, 20-25 days later, after postponing for the 6th time, he said he placed an order for parts (on 2nd January, 23 days after advance was paid), but it was later found that he was misleading us again. In reality, he has not ordered anything till now.

Third, on 29th, he tried to install damaged parts as brand new in my car. We came to know this because my father accidentally visited to collect the car. This is a clear case of FRAUD.