Honda Cars India Ltd. — 3rd free service

Address:

New Delhi, Delhi

I purchased my car on 12th Jan'15. I booked my 3rd service on 5th Jul'15 in your authorised service centre at Ring Road Honda, peeragarhi for pick and drop of my car DL4CAW 5239 on 18th Jul'15. I reminded them on 17th Jul'15. They missed the date, no communication received why they failed for pick up. While contacting them, very casual approach to handle the customer which gives a feeling of harassment. Again they committed to pick the car on 19th Jul'15. But as on time i.e. 10-45 AM, no communication received from them for pick up time, driver name etc. So far for getting the service I have consumed one hour with 10 calls. If I have to be busy for such a service which you have prescribed in your system, it is painful to recommend a Honda car for purchase to anybody. It's a bitter experience simply. Yesterday I made a complaint on your toll free at 6.49 PM. Hope you understand a customer's pain in this mail and it will be addressed in future so that others don't suffer. I am expecting a reply at the earliest with the action taken by you.