| Address: | Jhunjhunu, Rajasthan, 333031 |
Dear customer care personnel,
Greetings
My name is meghana tare. I booked a vehicle honda activa 125 in black/grey color through a dealer in pilani named raj motor. (Phone number [protected])
Vehicle was booked for black/grey color before diwali and i was promised a delivery today (October 30, 2017).
I called earlier this morning to confirm the delivery of vehicle and was talked with no concern for consumer over phone "which vehicle you booked, what color and etc" in an extremely careless manner (No politeness). I let go of rudeness, but i was stunned that despite booking the vehicle in this much advance, color of the vehicle i booked is not available at the moment. And, need for notifying me for the same wasn't necessary by the dealer.
I did try to track with dealer (Mr. Mahendra, phone number [protected]) in jhunjhunu, rajasthan and they weren't firm with their dates/times and complained that vehicles of that color are not coming from the company itself. I am not sure how many black color vehicles are made per day on your floors, but, to a layman understanding, it wouldn't take more than ten days to come to a user for sure!!
This makes me question the honda company appoints dealers with no sense of respect to end users.
Also, i asked when can it be available for taking home, and wasn't given any satisfactory answer. I have withdrawn my booking and i am soon heading to take my payment back which i wrote as a cheque to dealer (Thank god for that)!
My family has been a honda user for a long period of time and i wished to continue the trend; but alas!! You lost a family of customers!! I do understand that losing one customer doesn't affect your big empire, but people losing faith makes a difference!
I hope you the customer care people, take this email seriously and take necessary actions.
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