Honda Cars India Ltd. — Amaze

Address:	New Delhi, Delhi, 110058
Website:	[email protected]

On 10.11.2016 I took my car Honda Amaze DL-9CU/5074 for Service to M/s. Samara Honda, A-17, Mayapuri Phase-I, New Delhi. I have explained all of my problems to their technical team.

I have taken Extended Warranty for 4 years at the time of purchase but they have not given any documents for the same which came to my notice when they have stated that Steering Rack & Suspension damage and roughly gave estimate of Rs. 30000.00.

But now they have refused to replace the parts and stated that the same are not covered under the Extended Warranty.

They also harass me at the time of delivery and due to that I was waited outside of the Service Centre Gate, Near Dust Bin, I waited ½ hour because:

a) The vehicle was not cleaned, the same cleaned outside their Gate.
b) Oil was found on the front side handle.
c) Dust was found inside the vehicle.
d) One Mechanic came to repair the horn, as it was not working.
e) Damage intentionally Driver side seat.

My Complaints are:


1. Why the Sale Dealer has not given the Extended Warranty document at the time of Sale.
2. On 10.11.2016 when they have given then why not given the list of parts, which are covered & not covered under the Warranty.
3. Are they only interested to change the parts in which they are their own interest i.e. to increase their bill amount?
7. Are they waited every customer at the outside of their Service Centre Gate.

I have also written no. of mails to HONDA but no reply has received.