Honda Cars India Ltd. — body shop repair delay (dl3cba8480)

Address:

New Delhi, Delhi, 110001

Hi
I took my honda amaze to courtesy honda after a small accident (I. E. Body shop work on minor damage - some scratch and dents on the front, back bumper, front left side fender, right side back tail light broken & a slightly dent on right side quarter piece) as well as a service, on 6th august 2017. At the service station i was asked get the servicing done first, take the car back home and get it back after 3-4 days to the body shop for the rest of the work.

I deposited the car back to courtesy honda on the 16th of august, per their request, for accident damage repair, for which they raised a claim with bajaj insurance 2-3 times, and ultimately the claim was stuck. They made me visit honda 2-3 times to write over 3 claim cancellation letters due to their ignorance on raising the correct claim. After a few days of depositing i was told that there was some problem with my insurance and to visit courtesy honda again to file another letter of claim withdrawal as well as asked me to return my ncb. Why should i return my ncb when i don’t even know which policy it was claimed from??

I bought the vehicle from courtesy honda on 6th august 2013 and insurance for the vehicle was taken since purchase to date from honda.

Today is the 1st of september and it has been over 16 days since my car has been laying around in your body shop (Dl3cba8480). My case is being handled by akash chaturvedi & an singh rajput as well as your insurance team.

In the meanwhile i had checked with other service centres and they had told me that it would take a maximum of 2-3 days to complete the work, and here i am stuck “car-less” for 5 times that time duration!

I honestly don’t know what is going on in your service department. I have tried to contact your service manager over 3 times but he does not pick up my call. The vehicle is still at d-160 okhla phase-1. I used to commute to office every day by car and now without a vehicle how should i manage my transport – you haven’t even provided me with a backup vehicle!! Who will bear the cost of my travel using taxi’s and autos?? This is complete harassment of the consumer!

Please let me know when i will get my car back!! If the work not yet started pl return as early as possible

Thanks & regards,

Augustine joseph
New delhi-110001
E-mail :- [protected]@gmail.com
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