Honda Cars India Ltd. — CAR AC got repaired at service center and its still not working

Address:	New Delhi, Delhi, 110009
Website:	www.courtesyhonda.in

Hi,

I went to Courtesy Honda workshop at Wazirpur for my Car AC Repair on 22nd April'2017.
On discussion with Car service advisor, they took my car for 3 days to look after the issue and it was identified that there is AC gas leakage.
They also insisted me get my Car AC serviced, to which I agreed on hoping that this is one time cost.
However, they charged me Rs 7800 for all the above things.

After 2 days, I experienced the same problem with AC, and filed complaint for this at Courtesy Honda to took my car from home since I work in Noida and its difficult for me to follow up these persons on daily basis.
They were not ready to pick up the car and after many arguments, they took my car the next day, diagnosed the issue again, returned after 2 days, and replaced the AC Fuse to which they said that the problem was with the AC fuse only.

I would like to highlight here that AC fuse cost is only Rs 185 only/- and there was nothing related to gas leakage and moreover AC service was also not required since I had purchased my car 2 years back only and AC was working perfectly fine before.
Not only this, they forced me to pay Rs 185 more, for which I denied them after many arguments since I already paid them almost 10 times for gas leakge and AC service which was absolutely not required.

Afterwards, I drove my car for 40 kms only to office the next day and AC blowers in front of the driving seat was not working, I called courtesy Honda to file the complaint again to which they said AC assembly is broken and the cost for this would be incurred by the customer.

I really dont understand that why courtesy Honda (Lally Automobiles) is not diagnosing the issue and taking appropriate action at the first time.
They are misguiding the customer and charging money for unneccesary things for which there was no need.
Also, after filing the complaint second time, I need to do repeated follow up with them to which they are ignoring me.

I would not recommend courtesy Honda (Lally Automobiles) to anyone and would give rating 0/10.

Note : I am also filing my complaint at Customer Complaint Forum for the above issue.

Thanks
Kamal Sethi

Car Registration number : DL 1CT 1237