Honda Cars India Ltd. — car breakdown because of your service center and driver problem and then no response from your side

Address:

Mumbai City, Maharashtra, 400008

This is altaf chhatriwala from mumbai. I feel really disheartened, disappointed and irritated with the honda service, didn't expect this kind of pathetic service from honda al all. I feel like i have done the biggest mistake of my life by purchasing a honda car.

I had purchased new facelifted honda city zx cvt petrol six months back & last sunday on 27-08-17 while i was driving back from lonavala to my home in mumbai my car tyre got punctured. So i complained for the same at the customer care and they forwarded my complaint to arya honda service center in sewri, mumbai. They then called me and called my car with their driver and told me that we will keep the tyre with them and show it to the tyre vendor and reply me in a couple of days, meanwhile they said they will dispatch the car to me on the same day, so i said ok and they sent my car back on friday evening on 01-09-17 the same day they took the car in morning.

After i came back from my work on friday night i noticed that the car cabin light was on and i was shocked to see that the car was not locked it was kept unlocked open, so i went inside and switched off the light and tried to lock the car through my remote control key but there was no response from the remote controller key and the car was not getting locked or unlocked, so i immediately complained for the same to the customer care and road side assistance people who advised me to contact the service centre in the morning.

Then in the morning when i checked the car it was not even starting and there was no response from the car so i contacted the sewri service centre assistant service manager mr. Shrikant gorivale who sent a road side assistant with jump starter kit to start the car thinking that the battery might have gone down. But he was also not able to start the car with the jump start battery, he then even got another battery and tried with that as well but no result.

I was really shocked at that time that what have the service center people or the driver have done to my car that a perfectly well working car has become dead after they got it back.

So shrikant told me that the car needs to be towed to the service station to check the problem, this was told by him on saturday evening 02-09-17 around 5:00 p. M. After that till today monday 1:40 p. M. I have made numerous calls, i think around 100 calls to shrikant, honda customer care & to honda roadside asisstance but they have still not sent the towing van to pick up my car to the service cetnre. Everytime i call they just apologise for delay and give some baseless excuse and make a false promise that the towing van will reach you in one hour or half an hour or 90 minutes. But till now nothing has happened and i'm just after them like crazy. Infact shrikant is not answering my call since yesterday evening. Then today morning i got the number of service manager abhijeet so i spoke to him and explained him the entire story and like all even he promised me that the problem will be solved now immediately but till now no result. Infact after that even he is not answering my calls. Even the roadside assistance people kept on calling me on friday and always they called they just used to ask me that what is the problem, then after explaining the entire problem they would say that they will send the towing van soon, and then eventually instead of sending the towing van they cancelled my complained on 01-09-17 night, when i called to enquire at night i came to know that sir your complaint has got canelled. I was shocked on this and then i re lodged the complaint after that also they are just making false promises without any solution. I think that they are not taking this issue seriously or they are just fooling around with me, i dont know what they are doing but i have not got a solution for my problem in 3 days which was created by your service centre or by your driver.

I'm writing this detailed letter to you hoping that this problem will be solved today itself otherwise i don't want your company car, kindly take it back and refund me my money.

Waiting for your earliest possible feedback for the same.