Honda Cars India Ltd. — Car repair and no status update about vehicle even after 12 days.

Address:

560016

I am experiencing the worst part of services in my life-time from whitefield honda. I have already provided feedback to you through your website on 7-jul-17 but i have not received any response from you people. This gives me an impression that, whole of whitefield honda group from top to bottom level of employees do not care for customers.

My vehicle wrv-ka53 me 1162 was given to whitefield honda, bodyshop, bangalore workshop on 29-jun-2017 for repair. It required insurance coverage and the survey was done only on 3-jul-2017. Why do you people require 5 days to get survey done? Is your insurance supervisor veerendar so worst in coordination?? Finally, though the inspection was done on 3-july and approval obtained, till today-10-jul-17 (12 days over), your supervisor veerendar doesn't give any updates on what happened to my vehicle. I have not seen such a worst person in my lifetime when it comes to customer services. Infact, i was calling him daily from 3-july-2017 till 7-july-2017 to check on the status of my vehicle. But, he doesn't have any information. He says, he will update me on the same evening but till date, he has not bothered to me call even once and update me. I call him the next day and again check and his answer is the same. Is he so shameless and anti-customer??

I am not aware what you people did with my vehicle, as he is not able to give me any updates. You people need to learn from maruthi dealers who deliver within 3 days to customer for any kind of repair. Above all, they keep the customer updated at every step. Whereas you honda people don't keep customers informed about the status, despite the customer's calling daily and asking for the vehicle and its status.

Due to your carelessness and unprofessional way of working, i have lost more than rs. 3000.

I am not sure, if any action will be taken by you on seeing this mail, as i lost all confidence on honda and especially the unprofessional and useless employee veerendar who is worst in customer interactions.

For sure, i am not going to recommend to anyone about choosing honda cars and especially whitelfield honda. After discussing with many of my friends, i received the same kind of feedback from almost all. I think, i am the next victim.