Honda Cars India Ltd. — Complaint on honda dealers - for high estimate for flooded vehicle

Address:	600045
Website:	www.capitalhonda.in

Hi, I am one among the person affected by the flood recently happened in Chennai. During the flood My car was parked in my parking area and it has been submerged in the water for 24 hours. There was no physical damage for my vehicle, its just the water inflow into the vehicle. Vehicle Reg No : TN 11 E 9006 I towed my car to the nearby service station "CAPITAL HONDA - MEENAMBAKKAM, CHENNAI" on my expense. Neither HOnda Road Side assistance (a service offered by Honda and they collect an amount for this during the vehicle purchase itself) helped me to tow my car to the near by service station. I waited to 5 days of time for the Honda Road Side Assistance to tow my car but no one turned back so I towed my car on my own expense. I really don't know what is the purpose for us to pay an amount for RSA while purchasing the car. After around 5 days of time Surveyor visited the car and CAPTIAL HONDA arrived with an estimate for repair. That cost a sum of rupees 9, 98, 220/-. I had purchased my vehicle Honda Amaze SMT version for Ex-Showroom Price of rupees 6, 96, 140/-. Estimate for Repair : 9, 98, 220 Ex-Showroom Price : 6, 96, 140 [protected][protected] Difference : 3, 02, 080 A difference of Rupees : 3, 02, 080/- from the purchase of brand new vehicle. I really dont understand the difference, a too much of amount quoted for a repair for which the amount is much more than the new car price. Instead replacing all the parts in the vehicle they can replace the vehicle and I can pay the balance amount for the same. But what was happening in the back ground I don't understand. Now the Insurance provider is saying that the vehicle will be treated as Net Salvage Loss as the Estimation provided for the repair is too high and not in the limit of coverage. So they will pay a percentage of my Policy IDV value and the vehicle will be taken by the insurance provider. I don't understand what is the tie-up these dealers are having with the Insurance providers and their benefits. The incident happened is a natural disaster. Why Honda is not keeping a step forward in helping there customers in this front while most of the organisations offering free services and special discounts on the spares. Atleast they can take steps to stop this all high quotations provided by the dealers for repairs of the damaged vehicle. A total of 175 items were listed as parts need to be replaced / damaged due to the water inflow. I would like to understand did those 175 items mentioned in my vehicle has been really investigated and quoted for replace. I am not just only one customer facing this situation. Almost all the customers vehicles has been estimated the same way. If this is the case with Honda Vehicles, I am not definitely going to recommend Honda Vehicles to any of my friends as well as that wont be my preference. Please don't just concentrate on the mileage on your vehicles, Please concentrate on how far your stick to customers even under the worst case like natural disaster. I am just fed up with all these. I am writing this email considering that we will get some good response. Hoping for the best. Thank you, Chakkarapani V [protected]