Honda Cars India Ltd. — complaint regarding service of the vehicle bearing reg. no-hr51bj5526 (jazz-de)

Address:

Faridabad, Haryana, 121001

This email is in reference to the vehicle number with registration number hr51 bj 5529.
On 17/07/2017, we came to know that alignment got failed for my car and steering is not coming back after taking a rotation on the turn.
Then, the supervisor at delight honda told me that rac & pinion need to be replaced for the resolution of this problem.
They informed me to wait for 10 more days for that part to be available at the showroom for replacement. At last, it took more than 25 days for the part to be available.
On 26/07/2017, i went delight honda to deliver the car for the resolution of this problem. Later on, i was informed that they have replaced the rack & pinion of the car and the issue was still there. Further, they replaced suspension and shockers and the issue still persists.
Then the surprising information came, they have replaced the old rack & pinion and informed that the issue got resolved and when we asked what was the issue, they didn't have any specific answer to say regarding the resolution of the problem.
I was very much demotivated and dissatisfied with the service and the fact that they have kept my car for approx 5 days, and they are not even able to justify that what the problem was and how it got resolved. During these 4 days, i have visited their shroom twice and suffered several losses in my business due to unavailability of my car.
During this tenure, i have asked them multiple time, please mentioned what you have done with my car in last 4-5 days (Please find their reply in the email chain below). Also, i have asked about the general manager email id and contact number and they denied for the same.
They kept on saying the issue is resolved please try the car.
Yesterday, when i received my car, i found that the issue still persists, when i called them about facing the same problem again, they told me to bring the car back to the showroom. I have already wasted my hell lot of time for this issue, they are making the joke of their customers.
I request honda to recall my car and resolve my issue asap, as i don't have leisure time for visiting delight honda again and again for nothing fruitful.
I request the concerned authority to take serious action and against the quality of service being provided on the name of honda.
I also ask that you reimburse my travel costs that were incurred as a result of faults and inefficiency to resolve the problem.