| Address: | Faridabad, Haryana, 121007 | | Website: | www.classichonda.co.in |
Dear Honda,
I had purchased Honda City idTech (Registration Number: HR51BC0472, Chassis Number - MAKGM858AF4003535) from Pearl Honda Gurgaon in January 2015. About 2-3 months back, I witnessed a very severe leakage problem at various locations in my car. First is the leakage under the rear glass due to which there has been issues of rusting addressed duly in the service complaint. Second is the leakage in all the four doors of my car. I call it leakage, because while washing / during rains, water enters through the bidding inside the doors and the rear glass of my car. In my my paid service with Classic Honda, Sterling Automobiles Pvt. Ltd (Repair Order Number: SER--RO-DD[protected], Repair Order Date:[protected], I repeatedly raised this problem, but no major steps were taken by the dealer, apart from removing the rust under the rear glass. As a consequence, during the entire monsoon period, I witnessed water percolating back in through the doors and the rear glass again and again literally making me standstill. I am totally flabbergasted since not only did I have high regards of Honda, which is known for its brand and luxury, but also had come across with some great reviews about Honda City which had tempted me to buy it. I am sure you hold customer satisfaction as one of your top priorities, especially the after-sale services which is a crucial element in today's automobile industry. With such pathetic dealer services and unresolved issues, I guess you tend to loose many of your loyal customer base. Hoping for this complaint to be resolved in a fast-track process.
Thanks in advance.
Warm Regards,
Krishna Sheoran Was this information helpful? | 
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