Honda Cars India Ltd. — dealer refusing for refund

Address:

Pune, Maharashtra, 411014

Dear all,
I have booked a jazz (P) smt clr msm with crystal honda, viman nagar, pune, maharashtra.
On 09 august 17, with rs. 10, 000/- so that i can get my car before eid. But due to various factors it somehow does not materialized. After eid, we had some medical emergency in our family and so had to divert most of the fund to it. Hence, we decided to postpone the buying around first quarter of next year.

Thereafter, when i called to get my refund, mr. Prashant gujar and mr. Ajay singh misbehave and rude behavior with my mom and dad (This is my second complaint against this staff) with us and blankly told me that he can't return me the money instead he will adjust. They also told me that if want my money back, you have to purchase car either it will be your loss.

Since i don't want to take some serious action against dealer so kindly look in to the issue
I will never suggest to anyone buy car from crystal honda. It was such horrible experience.