Honda Cars India Ltd. — delay in delivery and taking back the keys of delivery vehicle

Address:

Kannur, Kerala

It's with utmost despair i'm writing this. I booked a honda amaze car[vxmt] on sep 15th at kannur showroom by giving rs 21000 to mr prajil, asst sales manager. He informed that it'll take 7-8 days or a maximum of 10 days for delivery and hence we opted for this, though we had test drive of renault, ciaz [maruthi] etc, so we planned a pilgrim trip on sep 30th being vijayadeshami day, an apt day for vehicle pooja also and the car delivery as promised should be effective even before that. Mr. Prajil told that the car loan interest at sbi being reasonable [8.75] he would ask the sbi loan section personnal to contact us - this was acceptable for us also, so the next day itself we [ both o[censored]s are busy doctors, myself a radiologist and my wife a dermatologist] somehow found time to go to sbi to apply for the loan after collecting the necessary documents.
After 2-3 days the bank personnel started calling asking whether they can process the loan. But we were in a dilemma since there was no news from the honda. When we called mr prajil many times he didn't even answer. So we asked the bank to delay the processsing since it'll fetch interest from that day. After that for the next few days we contacted the honda many times, but the answer was very vague - may take 5 days. The only thing honda people wanted to know was when we would transfer the funds. How can one transfer the funds when you don't even know how long it'll take for delivery. The honda people was adament that they would be taking the temporary reg, only when we transfer the whole amount.
On sep 28th mr prajil informed that the car has reached uduppi and not kannur. On sep 30th morning [ i. E.15 days after the booking] he informed that it has reached kannur, but as pre planned we had started our pilgrim trip. Hence on oct 2nd when we returned, we called honda only to know that it was a holiday [ gandhi jayanthi]. So the very next day, oct 3rd both my wife and myself took leave and went to kannur honda to see the car and by afternoon tranferred rs 2, 55907 and sbi tranferred rs 6.5 lakhs i. E. The whole amount. The interest rate of loan was risen to 8.95 instead of 8.75 since it was another month. We even signed the home delivery risk letter and was told that car would be delivered the very next day.
The next day[ oct 4th] evening there was a call from honda telling that the temporary reg process was not complete and hence would be delivering only the next day.
By this time we were actually fed up of buying a car and we were busy on our way to our concerned hospital duties. Then one miss aathira from thalassery showroom called to tell that we were supposed to sign a home delivery risk letter. She didn, t enquire the kannur honda about the same nor did the kannur honda inform her that we had already signed the same. At last at 12.30pm, oct 5th the car reached our home where my son was waiting. She delivered the vehicle and asked for rs 12500 being the amount for the accessories[ hand rest, reverse sensors and under body coating]. But we were reluctant to give the amount since she didn't bring the receipts for the same, in which there'll be 5yrs warranty for the coating. She immediately took back the keys of the delivered vehicle and humilated more than ever. So we couldn't do the pooja that day also. Only late in the evening did we receive the keys and the receipts and we paid the amount.
The next two days we were out of station and returned just yesterday night, keeping the new vehicle at home itself since we couldn't give it for permanent reg.
We are actually proud owners of honda amaze car bought 4yrs ago. Didn't have these types of bitter experiences at that time. So please make sure to take necessary action against these types of irresponsible and arrogant staff in your company.
Awaiting your response,
Dr c t pathapachandran,
Harmony, p. O. Temple gate. Thalassery.
Ph: [protected]. [protected]
Email: [protected]@gmail.com