Honda Cars India Ltd. — harassment.

Address:

Kamrup Metropolitan, Assam, 781034

I recently took my car for repair at spectrum honda. Where a man named nilanjal attended to me. So as he was makong the estimate i specifically told him that i have insured my car with honda assure and would make a claim. Thereon he took me to a guy name pranjal. He too made some estimates and after signing some document i ask him if i was good to go. Now after a week when i came to take delivery of the car, mr pranjal told me that my bill came to 45k approx and i have to pay the entire amount and my insurance claim cannot be entertained as i did not complete the entire process. Now in the first place how am i suppose to know the process and procedures if the guys who deals with me did not take the trouble to enlighten me. So after making a hue and cry the staffs came forward and offered me a discount of rs 6k as a compromise. Which i took and paid. Now my question is are the service stations over charging us so as to give a discount instantly. I have been harassed beyond ends which came as a shock as honda has alway cared for their customers. I would request the management to look onto the matter and restore my faith in honda cars and its after sales service. Without which i will never buy any honda car in the future nor insure in honda assure. Likewise i will never reccommend nor advice anyone to buy this car.
Thank you
Tingring r marak