Honda Cars India Ltd. — honda city car

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

I purchased a honda city car petrol version from the noida dealer of honda - ace honda this year on 01st feb-2017

Product issue - since very first day there were some alignment issue in car as it was pulling towards right side and also problem was there in gear shifting. Which i complained and informed the sales person immediately after i took the delivery. Sent information mails as well... They called me with product, i went there but they told that there is no issue, then i shown this car to actual honda city car owners in my society and all of those 4 members found the same issue, i sent again mail to gm of ace honda as well but shockingly there was no response as if he was sitting there just to sell the product and make his incentive and mail was escalating from one computer to another one... Anyways that same story continued for almost 6 months, i visited almost 7 to 8 times for this issue and also informed them about this in all the three services also which they did in past 6 months. But still same problem is there in product. Anyways finally i gave up with this product and planning to sell as well.

Dealership issue - very unprofessional attitude of sales and service guys. And trust they only and only believe in selling the product anyhow without bothering any single problem which customer faces after purchase.

Remarks and suggestion: i am not sure that this is standard problem in honda or my luck was quite bad when i bought this car, no doubt honda city was a iconic car once upon a time but now there are many more much better options available, i worked with honda, so feeling really bad that honda was really known as a good product and quality standards were very high but not able to understand that why those has been deviated now... Very painful to say but i really feel enjoy driving my santro which is 7 years old and vento... Anyways all i can advise to honda that please try to make the product which value for money and also please make some better and strong policy to appoint the dealers and do the dealers evaluation periodically.
Really the ace honda kind of dealerships will bring down the dream of honda to become a major share holder of indian car segment.