[Resolved]  Honda Cars India Ltd. — Honda City- Delayed delivery

Address:

Ranchi, Jharkhand

We have booked a Honda city petrol VMT silver model from Basudeb Honda, Ranchi on 28 Aug 2014. The dealer told us that there is a waiting period of three months and the car would be expected in November. Till today the dealer is unable to tell the waiting number of our car. Every time we call the dealer he postpones the delivery date by a month. Still there is no assurance when the car will be delivered. There is very likelihood of adjusting waiting numbers of cars as was evident during conversations with the dealer. Since we are staying some 400 kms away from Ranchi we cannot regularly visit the dealer. Now he has stopped picking up phone calls and does not respond even to messages. Even if he picks up after several calls made throughout the day, he has the same standard reply that he cannot say anything and that the car might be available next month. With this kind of attitude towards customers we really have to think whether we should go ahead with Honda or not. Since we are purchasing the car through CSD for which permission has to be obtained after a cumbersome procedure and has a limited validity, it would be convenient for us if Honda tells us a fixed date for delivery and stands by it so that we don't have to again go through the cumbersome process of extending the validity of permission from MoD. Flt Lt Anupriya Nigam: [protected], [protected]