Honda Cars India Ltd. — Insurance Claim & After Sales Service

Address:

Jhansi, Uttar Pradesh

One of the worst companies I ve come across in terms of customer care & after sales service Bought Amaze 4 months back from Pushp Honda, Kanpur. Honda Sales team is too lucrative nd promised more than they could fulfilled at the times of sales. Took zero depreciation insurance as told by them. Got few scratches nd a small dent which I thought could be claimed as communicated by Honda. My brother took it to service on 7th July to their service centre in Kanpur nd from dat time the mental harassment started. Nobody responded nd took care to provide proper customer service as to what Honda like MNCs are known for. After 4 hours of suffering dey however acknowledged nd promised to service D vehicle in 2 days time. The biggest hit happened as he forgot his gold ring worth more than 20k in the cabinet. As he remembered it after 4 hrs Honda service team completely denied any finding of ring in D car. On top of that their CCTV cameras installed in the areas were even not working on the same day. Even after calling dem numerous times dey took no step to look into the matter nd now even gone a step ahead as they stop picking up D calls. Now for service which the Honda claims to be best in class, even after 14 days today the car is in Honda service centre & still are not able to process nd accept D claims nd now even demanding extra money in form of claims charges. According to Honda you should drive 400 know every time to claim even if you get even a small scratch. Still the car is in Honda service centre, Now we are surprised as to what was the "Zero Depreciation Insurance" was for????? The whole matter came to my knowledge recently nd now I am too disappointed with the way company are harassing their customer in after sales service. Being a MBA I thought this was the most important parameter in today's competitive scenario. I never thought that I could write such a long post but disappointment took me to a new level. Now I am seriously thinking to drag the company & it's dealer to the consumer court.