Oct 22, 2017
Updated by Kudrat pardiwala Also pasting my detailed email I sent to the customer relations on 20 July 2017.
From: Kudrat Pardiwala <[protected]@
gmail.com>
Date: 20 July 2017 at 3:49:52 PM IST
To: [protected]@hondacarindia.com, [protected]@
gmail.com
Subject: Defect in
Honda city (MH 01 BY 3077) - Water leekage
To whom so ever it may concern.
Am writing this email in regards to the problem I am facing with my
Honda city automatic, which was purchased in March 2015 from Arya
Honda, Ballard estate, Mumbai.
Since the time of the purchase my car has been flooding with water every monsoon.
Last monsoon I had sent the car to the Dockyard road service centre, Mumbai for the same issue where the front and the back door of the right side of the car was getting filled up with water and was leaking into the car, spoiling the carpet entirely inspite of it being laminated. I was told that such problems occour if the drainage is blocked. Post the draininage was cleared I was assured by the service centre manager that the issue has been resolved and there wont be any leakage again.
Soon after two days the water continued to leak, when i sent the car back to the same service centre, they kept the car with them for over a week to fugure the issue. After some tests I was told that there is a possibility of some opening at the joints of the car body due to which this is happening.
For which they had to remove the seats open up the doors etc to fix it. I was again assured by the manager that this time its guaranteed that the drainage wont happen again. When i received my car back from the service centre It was in a pathetic condition. Where the seats were stained and the carpet along with the lamination was very shabbily put. I was told that once the lamination is removed u obviously loose the vaccum and it will look like that only.
So if my car has a manufacturing defect and it is being fixed, it's not my problem that the lamination had been damaged. I will expect them to do a new lamination because the faul was not mine. its because of the car defect the carpet got damaged. Sso i will obviously expect the car to come back in the same state as i had given it in.
Inspite of all this i never raised a complaion last year. But this monsoon again I am facing the same problem. My car is flooding again from the same side.And its lying with the service centre. The manager there now says that the plastic insulation of all the doors has broken loose and the gumming has gone bad. So i will have to replace it on all the four doors. He says its a common issue and it wont be covered under the extended warranty as
honda has refused it.
Firstly its been only two years since i have purchased the car. All these problems shouldnt have occured at all. It clearly is a manufacturing defect and since the service centre could not fix it properly last time when the car was under warranty I am facing exactly the same problem again.
I am being asked to pay for somethig that i shouldnt be complaining about in the first place.
If this is how the quality of the new
honda cars is then it is a serious matter of concern.
Pleople buy a
Honda car because of its quality and superior after sales service.
Am am sorry to say that I dont believe in the same any more because I am neither seeing good quality and nor is the service superior. I have gone through enough trouble and i refuse to let it go this time.
I want my car fixed for good so that nor such issue arises again. Every monsoon i shouldnt be calling the service centre frantically because my car gets flooded. This is clearly not done.
I would sincerely request for some one to look into the matter and get this sorted.
And i would want it in written by some official that the car has been fixed and no such flooding problem will occour again due to same reasons.
Waiting to hear back soon.
Thanks.
Rgds.
Kudrat.
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